You can create a forward email address in Office365 that forwards to an external email address without the need for additional licenses. In this article, we explain how you can achieve this.

  1. Log in to the admin portal.
  2. Go to Exchange.
  3. Go to  Recipients -> Contacts.
  4. Fill in:
    1. Display name
    2. Alias
    3. external address (the email is forwarded to this address, e.g.
    4. In user id, fill in the first part of the email address that you want to forward. When the email address is, fill in john.
    5. Fill in a random password. You won't need this later on.
    6. Click Save.

Wait for 30 minutes before using the new forward address. Microsoft Office 365 requires some time to process the changes.