With a shared mailbox, you can create one mailbox which is accessible by one or more users. Compared to a group, a shared mailbox has one place where the received and send e-mails exists while a group forwards the e-mail to the members and each member has to manage the e-mail by themselves.

  1. Access the Exchange portal.
  2. Click on Shared (located in recipients).
  3. Select the mailbox you want to manage.
  4. Click on the edit icon.
  5. Go further with one of the topics below. Once done, continue to step 6.
  6. Click on Save.

Adding a member to the shared mailbox

  1. Click on Mailbox delegation.
  2. Click on the plus + next in full access.
  3. Select the user you want to add.
  4. Click on Add. Repeat step 3 -4  until all users you want to add are in the Add field.
  5. Click on Ok.
  6. To allow a user to send e-mails on behave of this shared inbox, repeat step 3 - 5 for the plus icon + located below Send As.

Remove an user from the shared mailbox

  1. Click on Mailbox delegation.
  2. Select the user you want to remove.
  3. Click on the minus -.
  4. Repeat step 2 - 3 for Send as.

Add an alias to the shared mailbox

  1. Click on Email address.
  2. Click on the plus +.
  3. Select SMTP.
  4. Enter the full e-mail address (with domain) in the E-mail address field.
  5. Click on OK.

Remove an alias from the shared mailbox

  1. Click on Email address.
  2. Select the alias you want to remove.
  3. Click on the minus -.

Update the contact information for a shared mailbox

  1. Click on Contact information.
  2. Update the desired information.