With a shared mailbox, you can create one mailbox which is accessible by one or more users. Compared to a group, a shared mailbox has one place where the received and send e-mails exists while a group forwards the e-mail to the members and each member has to manage the e-mail by themselves.
- Access the Exchange portal.
- Click on Shared (located in recipients).
- Select the mailbox you want to manage.
- Click on the edit icon.
- Go further with one of the topics below. Once done, continue to step 6.
- Click on Save.
Adding a member to the shared mailbox
- Click on Mailbox delegation.
- Click on the plus + next in full access.
- Select the user you want to add.
- Click on Add. Repeat step 3 -4 until all users you want to add are in the Add field.
- Click on Ok.
- To allow a user to send e-mails on behave of this shared inbox, repeat step 3 - 5 for the plus icon + located below Send As.
Remove an user from the shared mailbox
- Click on Mailbox delegation.
- Select the user you want to remove.
- Click on the minus -.
- Repeat step 2 - 3 for Send as.
Add an alias to the shared mailbox
- Click on Email address.
- Click on the plus +.
- Select SMTP.
- Enter the full e-mail address (with domain) in the E-mail address field.
- Click on OK.
Remove an alias from the shared mailbox
- Click on Email address.
- Select the alias you want to remove.
- Click on the minus -.
Update the contact information for a shared mailbox
- Click on Contact information.
- Update the desired information.