With a shared mailbox, you can create one mailbox which is accessible by one or more users. Compared to a group, a shared mailbox has one place where the received and send e-mails exists while a group forwards the e-mail to the members and each member has to manage the e-mail by themselves.
- Access the Exchange portal.
- Click on Shared (located in recipients).
- Click on Plus +.
- Enter the display name. This is the name that will be shown with the receivers of e-mails send by the shared mailbox.
- Enter the e-mail address without the domain in E-mail address. Select the desired domain in the dropdown next to the text input field.
- Click with users on the plus + to grant access to the shared mailbox for specific users.
- Click on More options to add an alias. This can be added afterwards. Adding multiple aliases has to be done afterwards.
- Click on Save.